Frequently Asked Questions
Ordering & Delivery
How long does delivery take?
Estimated delivery time is shown on each product page and again at checkout before you pay. Times can vary slightly depending on your location within Portugal or the EU.
Can I track my order?
Yes. Once your order ships, you’ll receive tracking information by email.
Do you ship outside Portugal?
Yes, we ship across the European Union. Delivery times and availability depend on the destination country.
What’s the difference between “In Store” and “Online Only” products?
“In Store” items are physically stocked at our Lisbon shop and available to see and buy in person. “Online Only” items are shipped to your address; the product page shows the expected delivery timeframe.
Payments & Pricing
What payment methods do you accept?
Accepted payment methods are shown at checkout. All prices include Portuguese VAT (IVA).
Is my payment information secure?
Yes. Payments are processed securely and we never store your full card details on our servers.
Returns & Warranty
Can I return a product?
Yes, you have 14 days from delivery to return most products for any reason. See our Refund and Returns Policy for full details.
What if my product arrives faulty?
Contact us within 48 hours with photos and your order number. We’ll arrange a free return and a replacement or refund. All products also carry a 3-year legal guarantee against manufacturing defects.
Repair Services
Do I need an appointment for a repair?
Walk-ins are welcome, but calling ahead helps us have the right parts ready so your repair is faster.
How long does a repair take?
Many common repairs, like screen or battery replacement, are completed the same day. More complex repairs may take longer; we’ll always give you an estimated timeframe before starting.
Will I lose my data during a repair?
We take care with your device, but we recommend backing up your data beforehand as a precaution. See our Terms and Conditions for details.
Are repairs covered by warranty?
Yes, replacement parts are covered by a limited warranty against defects, explained to you at the time of service.
Still have a question?
Contact us and we’ll be happy to help.