1. Who we are
These Terms and Conditions (“Terms”) govern your use of tecnofixe.com and any purchase or repair service booking you make with us. By placing an order, booking a repair, or otherwise using this website, you agree to these Terms.
Business address: Av de Moscavide 5, C/V esq, 1885-064 Lisboa, Portugal
Contact email: mahbubulalom1@gmail.com
Phone: +351 920 081 688
2. Our products and services
We offer two types of service through this website:
- Phone and device repair services, carried out at our physical shop in Lisbon.
- Retail sale of electronics accessories and devices, delivered to your address. Estimated delivery timeframes are shown on each product page and at checkout; these are estimates and not guaranteed delivery dates.
3. Prices and payment
All prices on this website are displayed in Euros (EUR) and include Portuguese VAT (IVA) at the applicable rate, unless stated otherwise. We reserve the right to correct pricing errors before an order is confirmed. Accepted payment methods are shown at checkout. Payment is due at the time of order unless otherwise agreed in writing (for example, for certain repair bookings where a deposit or payment on completion applies).
4. Orders and order acceptance
Placing an order on our website is an offer to purchase. A contract is only formed once we confirm your order (for example, by email or order confirmation page). We may decline or cancel an order in cases of pricing errors, stock unavailability, or suspected fraud, in which case any payment made will be refunded.
5. Delivery
We aim to deliver within the estimated timeframe shown on the product page or at checkout. Delivery times are estimates and may vary due to courier delays or circumstances outside our control. Risk in the goods passes to you upon delivery. If a delivery is significantly delayed, please contact us and we will assist you.
6. Your right to cancel (right of withdrawal)
If you are a consumer purchasing a physical product online, under EU Directive 2011/83/EU and Portuguese Decreto-Lei n.º 24/2014, you have the right to cancel your order and return the product within 14 calendar days from the day you (or someone you name) receives the goods, without giving any reason.
To cancel, contact us at mahbubulalom1@gmail.com before the 14-day period ends, stating your order number. You must send back the goods within 14 days of telling us you wish to cancel, in their original condition where possible. You are responsible for the cost of returning the goods unless the item is faulty or not as described. Once we receive the returned item, we will refund your payment, including standard delivery cost, within 14 days.
The right of withdrawal does not apply to: repair services once the repair has been carried out with your prior express consent and acknowledgement that you lose the right to cancel once the service is complete; goods made to your specifications or clearly personalized; sealed goods unsuitable for return for health or hygiene reasons if unsealed after delivery; and sealed audio, video, or software items once unsealed.
Full details of our returns process are set out in our Refund and Returns Policy.
7. Legal guarantee (warranty)
All products sold benefit from the legal guarantee of conformity under Portuguese and EU consumer law, currently 3 years from delivery for new goods. If a product develops a defect that existed at the time of delivery, you are entitled to a repair, replacement, price reduction, or refund, depending on the circumstances. This is in addition to, and does not affect, any manufacturer warranty. To make a claim, contact us with your order number and a description of the fault.
8. Repair services
When you book a repair with us, the following applies:
- A diagnostic assessment may be required before we confirm the final repair price; where a diagnostic fee applies, this will be communicated to you in advance.
- We recommend backing up your device data before handing it in for repair. We take reasonable care with your device but are not responsible for data loss during the repair process.
- Replacement parts used in repairs are covered by a limited warranty against defects, communicated to you at the time of service. This warranty does not cover damage caused by misuse, liquid, or accidents after the repair.
- If you do not collect your device within 60 days of being notified that it is ready, we may charge a reasonable storage fee or, after written notice, dispose of the device in accordance with applicable law.
9. Limitation of liability
Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under Portuguese law. Subject to that, our liability for losses you suffer arising from our products or services is limited to the amount you paid for the relevant order, except where mandatory consumer protection law provides otherwise. We are not liable for indirect or consequential losses.
10. Intellectual property
All content on this website, including text, images, logos, and design, is owned by us or our licensors and protected by copyright and trademark law. You may not reproduce or reuse this content without our written permission.
11. Governing law and disputes
These Terms are governed by Portuguese law. Any dispute will be subject to the exclusive jurisdiction of the Portuguese courts, without prejudice to any mandatory consumer protection rights you have in your country of residence. If you are an EU consumer, you may also use the European Commission’s Online Dispute Resolution platform at ec.europa.eu/consumers/odr to resolve disputes without going to court.
12. Changes to these Terms
We may update these Terms from time to time. The version in force is the one published on this page at the time of your order. Material changes will be reflected with an updated effective date.
13. Contact us
For any questions about these Terms, contact us at mahbubulalom1@gmail.com or by post at Av de Moscavide 5, C/V esq, 1885-064 Lisboa, Portugal.