Overview
We want you to be happy with your purchase. This policy explains how returns, exchanges, and refunds work for orders placed on tecnofixe.com, in line with Portuguese and EU consumer protection law.
14-day right of withdrawal
If you purchased a physical product from us online, you have 14 calendar days from the day you receive your order to change your mind and request a return, without needing to give a reason. To start a return, email us at mahbubulalom1@gmail.com with your order number within this 14-day window.
After we confirm your return request, you have a further 14 days to send the item back to us. Once we receive and inspect the returned item, we will issue your refund within 14 days, using the same payment method you used to pay.
Condition of returned items
To be eligible for a full refund, items should be unused, in their original packaging, and in the same condition you received them, with all accessories and included items. You may open and inspect the product as you reasonably would in a shop, but excessive use or damage may result in a reduced refund reflecting the loss in value.
Who pays for return shipping
If you are returning an item because you changed your mind, you are responsible for the cost of return shipping. If the item arrived faulty, damaged, or not as described, we will cover the cost of return shipping and offer a full refund, replacement, or repair.
Items that cannot be returned
- Repair services once the work has been carried out with your prior consent
- Products made or personalized to your specification
- Sealed items that have been unsealed after delivery, where unsealing affects hygiene or health protection
- Gift cards
Damaged, defective, or wrong items
If your order arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with your order number and photos of the item. We will arrange a free return and send a replacement or full refund, including original delivery cost.
Legal guarantee (beyond 14 days)
Separately from the 14-day right of withdrawal, all products carry a legal guarantee of conformity for 3 years from delivery under Portuguese and EU law. If a defect appears within this period, contact us and we will repair, replace, reduce the price, or refund, depending on the situation.
Repair service cancellations
You may cancel a booked repair free of charge before work begins. Once you have given express consent for us to start the repair, you acknowledge that you lose the right to a full refund for the value of work already completed, in line with our Terms and Conditions.
Exchanges
If you would prefer an exchange rather than a refund (for example, a different color or model), let us know when you request your return and we will arrange this, subject to stock availability.
How to start a return
Email mahbubulalom1@gmail.com with your order number, the item(s) you want to return, and the reason. We will confirm the return and provide instructions on where to send the item. Please do not send items back without contacting us first.
Contact us
Questions about a return or refund? Contact us at mahbubulalom1@gmail.com or +351 920 081 688, or visit us at Av de Moscavide 5, C/V esq, 1885-064 Lisboa, Portugal.